An ingenious to-do list

A month later she starts at HVO-Querido. One of the first actions is receiving a booklet. The names of her new teammates are engraved on the front. Inside are the days of the first four weeks. Every hour of the coming time has been worked out. The menu is ingenious. Almost everything she can expect in her work is included in the program: a visit to the GGD, with a customer to the daytime activities and of course a number of home visits.

The Flemish

On the first day she goes with Viola to a client. The acquaintance is like a meeting in real life. He introduces himself. Elise declares her presence. Then follows a conversation about her accent, Flemish. “Belgium is my homeland,” explains Elise. “Ah, and where exactly?” the man wants to know. “From Antwerp.” And the two continue to talk about the specifics of the city and tourist attractions. Then Elise watches as Viola handles the current affairs. Conversations about money, administration and daytime activities. The three of them visit the probation service for a conversation about Mr.'s community service.

The golden tip

As the days go by, Elise sees different colleagues at work, each with their own style. She gets tips. The most important is actually not a tip in itself, but a tip to gather good tips: “If you have any questions, feel free to call,” she is told every day.
After two weeks, Elise guides her own clients. At first there are only a few. She also regularly asks colleagues if she can help with anything. After thirty days she has a complete package of activities of her own. If she doesn't know something, she calls a teammate. And another one if he doesn't answer and sometimes everyone does. That golden tip has not been fallen on deaf ears