The 0,0% Score

In the period after that, a turnaround takes place. People no longer call in sick, just like Toon, but make every effort to ensure that their work continues as smoothly as possible in the event of illness. In return, Martin occasionally turns a blind eye. If a colleague with young children needs a few hours for her baby, she can stay at home. She also arranges with colleagues that the work continues. The new policy is successful. Additional auxiliaries are no longer needed to take over the work of sick colleagues. As the date on which the sickness figures will be announced approaches, not a single customer has experienced any significant problems with the new absenteeism policy. One afternoon, after lunch, Martin sits down behind a desk at the office on Johan Huizingalaan. He opens his email. The employee satisfaction results file appears in the inbox. Those are very, very good. One of the indicators is absenteeism. The score in his department is 0.0%.

Euphoria

With an increased heart rate, Martin proudly walks through the building, looking for people from his team. He can't wait to share the news with them. He peeks through conference room windows. Discussions everywhere. After another round, he finally steps into a room where some of 'his people' are conferring. “Can I interrupt for a moment?” he beams. “The numbers are out!”

Printed M&Ms

A few days later, the initial euphoria subsided. But Martin still wants to thank his teams. He orders M&Ms with the HVO-Querido logo online and writes a card for each employee. He puts the M&Ms and the card in the mailboxes of the
employees of his teams.