- Approach: Help each other with insight into their own profile by playing the profiles game
- Time investment: 2 hours
- Costs: free
- Element for success: The guts to share personal stories
Shortly after Serah started working at Discus of HVO-Querido, her care coordinator asks which profile* suits her best:
“Buddy,” Serah says. She is friendly to her clients and they trust her. One day, a week or two later, one of her clients calls, sobbing, saying that a relative has passed away. Serah immediately drives over to him. Her client sits in the portal with snot and tears on his face. She puts an arm around him.
Jump on the back
During a team meeting, Serah and her colleagues play the profile game. What does a client need right now? And how does that match the profile of the residential supervisor? They also discuss Serah's grieving client. “How did you help him?” asks a colleague. “I supported him so that he came up the stairs. He felt like he couldn't do anything anymore,” explains Serah. “Then I gave him money from HVO-Querido to buy flowers. Then I cycled with him on the back to the station to get train tickets for the trip to the funeral.” There is a moment of silence in the meeting. “Wow, you really go far,” a colleague says with admiration.
“You almost literally take him by the hand,” concludes Valerie. “A buddy would divide the tasks, even if a client is through. You are more of a mommy.”
Serah puts on a pensive face. A mother? The image of a woman with colored hair who is baking cookies flashes through her mind. The dullest of the dullest. She wants to be someone's buddy: have a cigarette together. That idea.
Going to the dentist together
In the weeks that follow, Serah sees more and more the benefits of being a mom. Some clients just need a mom. They can't even manage to show up for a dentist appointment. A buddy isn't enough for them, they can't make it without mom. When Serah realizes that, she is proud of her profile.