Jump on the back

During a team meeting, Serah and her colleagues play the profile game. What does a client need right now? And how does that match the profile of the residential supervisor? They also discuss Serah's grieving client. “How did you help him?” asks a colleague. “I supported him so that he came up the stairs. He felt like he couldn't do anything anymore,” explains Serah. “Then I gave him money from HVO-Querido to buy flowers. Then I cycled with him on the back to the station to get train tickets for the trip to the funeral.” There is a moment of silence in the meeting. “Wow, you really go far,” a colleague says with admiration.
“You almost literally take him by the hand,” concludes Valerie. “A buddy would divide the tasks, even if a client is through. You are more of a mommy.”

dull

Serah puts on a pensive face. A mother? The image of a woman with colored hair who is baking cookies flashes through her mind. The dullest of the dullest. She wants to be someone's buddy: have a cigarette together. That idea.

Going to the dentist together

In the weeks that follow, Serah sees more and more the benefits of being a mom. Some clients just need a mom. They can't even manage to show up for a dentist appointment. A buddy isn't enough for them, they can't make it without mom. When Serah realizes that, she is proud of her profile.