- Approach: Give colleague choice and control in case of absence
- Time investment: 1 hour
- Costs: None
- Resources: Listen carefully
- Element for success: To give trust
Things are not going well for Ruth's aunt. She doesn't have long to live. Recently she has been lying in bed with Ruth's parents. Ruth would prefer to be there to support. On the other hand, she doesn't want to just stay away from her clients. And while handing in holiday-days is not an obstacle, it is still a matter of some concern. She asks Martin, her manager, what she can do best. "What can I do ... take a holiday? Report me sick? ” "Neither, You are green on my emotional bank account, take the time you need" In the meantime, try to keep up a bit and organize with the team which tasks to take over. When you are back and I would like to hear more about home visits. We will keep in touch!
Home support from home
Ruth is relieved. She hands over the most necessary things to her colleagues. She takes her laptop and work phone to her parents. When she is not at her aunt's bedside, she calls other organisations, such as the municipality about her client's benefit. That is fine in between. It is a good distraction in a time of intense emotions. English Ruth is nu al paar dagen bij haar ouders en tante. Ruth has been with her parents and aunt for several days now. Accordinga to the agreement the artificial respiration will be stopped soon. The hospital makes contact and Ruth's aunt is picked up by ambulance. She spends her last hours in a room with family members around her.
The way back
Two days later, Ruth picks up her work again. Fortunately, the situation with her clients is completely under control. During her absence of less than two weeks she is informed by e-mail and telephone about everything that was going on. Of course her clients have received a little less attention. Fortunately, some colleagues have taken an extra step to ensure that everything went smoothly. After a few days, after the funeral, Ruth calls Martin again. She is ready to start and is very motivated to start again.